nan88 Privacy Policy

1Introduction

nan88 operates the online casino and sports betting platform at https://nan88.bet and is committed to protecting the privacy of all users who access or register on the platform. This Privacy Policy sets out in clear terms what personal data nan88 collects from you, the purposes for which that data is used, the legal basis on which processing is carried out, how long data is retained, and the rights available to you as a data subject. This policy applies to all players, visitors, and registered account holders using the nan88 platform, including those accessing it from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations across Bangladesh.

By using the nan88 platform — whether browsing the lobby, registering an account, making a deposit via bKash or Nagad, placing a cricket bet, or contacting our support team — you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data in the manner described herein. If you do not agree to the terms of this Privacy Policy, please do not use the nan88 platform.

2Information We Collect

nan88 collects personal data from you through several channels, including directly when you register or contact us, automatically when you use the platform, and from third-party verification and payment service providers. The categories of personal data we collect include:

• Identity and contact data — including full name, date of birth, email address, and phone number provided during account registration or KYC verification.
• Financial data — including payment method details (bKash wallet number, Nagad account, bank card last four digits), transaction history, deposit amounts, and withdrawal records. nan88 does not store full card numbers or mobile banking PINs.
• Technical and device data — including IP address, browser type, operating system, device model, session duration, pages visited, and game activity logs generated automatically when you use the platform.
• Communications data — including the content of messages sent to nan88's customer support team, feedback submitted, and any correspondence related to your account or complaints.
• Responsible gaming data — including any deposit limits, session timers, or self-exclusion preferences you set, and any communications made in connection with responsible gaming tools.

Where you decline to provide personal data that nan88 requires in order to verify your identity or process your transactions, nan88 may be unable to open or continue operating your account. nan88 will inform you when this is the case and explain the implications.

3How We Use Your Information

nan88 uses personal data collected from you only for the purposes set out below. We do not use your data in ways that are incompatible with these stated purposes without first obtaining your consent.

• Account creation and management — to register your account, verify your identity in accordance with KYC requirements, maintain your account profile, and provide you with access to the platform.
• Transaction processing — to process your BDT deposits via bKash, Nagad, Rocket, and other supported payment channels, and to process withdrawal requests to your nominated payment method.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, identity theft, and other security threats. This includes monitoring login sessions, transaction patterns, and gameplay behaviour.
• Responsible gaming compliance — to enforce the 21+ age restriction, manage deposit limits and self-exclusion requests, and monitor gameplay activity to identify signs of problem gambling.
• Customer support — to respond to enquiries, process complaints, and provide technical assistance to account holders via our 24/7 support team.
• Platform improvement — to analyse aggregated and anonymised usage data in order to improve the performance, reliability, and user experience of the nan88 platform for all Bangladesh players.

4Legal Basis for Processing

nan88 processes your personal data on the following legal grounds, as applicable to each processing activity:

• Contractual necessity — where processing is required to fulfil our obligations to you as an account holder, including account setup, payment processing, and bonus administration.
• Legitimate interests — where nan88 has a legitimate business interest in processing your data, such as fraud detection, platform security monitoring, and improving the service, provided that these interests do not override your fundamental rights.
• Legal obligation — where processing is required to comply with applicable laws and regulations, including anti-money laundering obligations and age verification requirements.
• Consent — where you have provided explicit consent to a specific processing activity, such as receiving promotional communications. You may withdraw consent at any time by contacting our support team.

5Sharing Your Information

nan88 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We may share your data with third parties only in the following limited circumstances:

• Payment processors and financial institutions — including bKash, Nagad, Rocket, Visa, and Mastercard, solely for the purpose of processing your deposits and withdrawals in BDT.
• Identity and age verification services — third-party KYC providers contracted by nan88 to verify account holder identity and confirm compliance with the 21+ age requirement.
• Technology and hosting providers — companies that provide the infrastructure, servers, and platform software on which nan88 operates, under strict contractual data protection obligations.
• Law enforcement and regulatory authorities — where nan88 is required by applicable law, court order, or regulatory direction to disclose personal data. nan88 will only disclose the minimum data necessary to satisfy the legal obligation.

6Cookies and Tracking Technologies

nan88 uses cookies and similar tracking technologies on the platform to ensure it functions correctly and to collect anonymised analytics that help us understand how players interact with the site. The types of cookies used by nan88 include:

• Essential cookies — strictly necessary for the operation of the platform, including maintaining your login session, remembering your language preference, and ensuring secure navigation between pages.
• Analytics cookies — used to collect aggregated and anonymised data about how players use the platform, which pages receive the most visits, and where technical issues occur. This data is used solely to improve platform performance.
• Security cookies — used to detect and prevent fraudulent activity, protect against unauthorised account access, and flag unusual session behaviour for review by our security team.

Most browsers are set to accept cookies by default. You may adjust your browser settings to refuse or delete cookies; however, please be aware that doing so may affect the functionality of the nan88 platform, including your ability to log in and complete transactions. nan88 does not use advertising or cross-site tracking cookies.

7Data Retention

nan88 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and regulation. In practice, account data is retained for the duration of your active account plus a further period of up to seven years following account closure, in order to meet legal obligations including anti-money laundering record-keeping requirements.

Communications data, including support tickets and complaint records, are retained for a minimum of three years. Cookie and technical log data are retained for shorter periods in line with their operational purpose. When data is no longer required, nan88 deletes or anonymises it in a secure and irreversible manner.

8Data Security

nan88 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include SSL (Secure Socket Layer) encryption for all data transmitted between your device and the nan88 platform, restricted access controls ensuring that only authorised personnel can access sensitive account data, and regular security assessments to identify and address vulnerabilities.

While nan88 employs all reasonable and industry-standard measures to protect your personal data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, nan88 will notify affected users as promptly as possible in accordance with applicable requirements. If you believe your account has been compromised, please contact our support team immediately at [email protected].

9Your Privacy Rights

As a user of the nan88 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Section 13.

• Right of access — you may request a copy of all personal data that nan88 holds about you, together with information about how it is being processed.
• Right to rectification — if any personal data held by nan88 is inaccurate or incomplete, you may request that it be corrected or updated without undue delay.
• Right to erasure — in certain circumstances you may request the deletion of your personal data. Note that nan88 may be required to retain certain data for legal compliance purposes even after account closure.
• Right to restriction — you may request that nan88 restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to data portability — where processing is carried out by automated means on the basis of your consent or a contract, you may request that nan88 provide your personal data in a structured, commonly used, machine-readable format.

nan88 will respond to all verified privacy rights requests within 30 days. In complex cases we may extend this period by a further 60 days, and will inform you of any such extension within the initial 30-day window. nan88 will not charge a fee for handling reasonable privacy rights requests.

10Third-Party Links

The nan88 platform does not contain links to external third-party websites. All navigation within the platform remains within the nan88 domain at https://nan88.bet. In the event that any third-party content is integrated into the platform in the future — for example through game provider embeds — those providers operate under their own privacy policies, and nan88 accepts no responsibility for their data handling practices. Players are encouraged to review the privacy policies of any third-party game providers or payment services they interact with.

11Children's Privacy

The nan88 platform is strictly intended for adults aged 21 and above. nan88 does not knowingly collect, process, or retain personal data from any individual under the age of 21. If nan88 becomes aware that personal data has been collected from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has registered on the nan88 platform, please contact us immediately at [email protected] so that we can take appropriate action without delay.

12Changes to This Privacy Policy

nan88 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, nan88 will post a notice on the platform and update the effective date shown at the top of this page. Your continued use of the nan88 platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes. We recommend that you review this Privacy Policy periodically to stay informed of how your personal data is being handled. If you have any concerns about changes to this policy, please contact our support team before continuing to use the platform.

13Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way nan88 handles your personal data, please contact our dedicated support team. We are available 24 hours a day, 7 days a week to assist you.