Responsible Gaming at nan88

Our Commitment to Responsible Gaming

nan88 is committed to providing a safe, fair, and enjoyable gaming environment for all players across Bangladesh. The great majority of our players enjoy gambling as a form of entertainment with no adverse effects. However, we recognise that for a small number of individuals, gambling can develop into a problem. For those players, nan88 has built a full suite of responsible gaming tools to help them stay in control and seek help when it is needed.

Responsible gaming at nan88 is not simply a policy item — it is a core value. Whether you are depositing via bKash, betting on a BPL cricket match, or playing a slots game, we want your experience to remain positive, controlled, and within your personal budget. We encourage every player to read this page carefully and use the tools described here whenever they feel they need them.

Your Responsible Gaming Tools

nan88 provides six practical tools that every registered player can use at any time. No questions asked — just contact support to activate any of them.

Deposit Limits Explained

A deposit limit is one of the most effective ways to keep your gambling within a budget you are comfortable with. nan88 lets you set a daily, weekly, or monthly ceiling on the total amount deposited into your account. These limits apply immediately when set or reduced — there is no waiting period for a decrease, so you can act fast if you feel you need to cut back.

When you request an increase to a deposit limit, nan88 applies a mandatory 24-hour cooling-off period before the higher limit takes effect. This brief pause is intentional — it gives you time to reconsider a decision made in an impulsive moment. To set or change your deposit limit, reach our support team at [email protected].

• Daily, weekly, and monthly deposit limits are all available — choose whichever suits your play style.
• Reductions take effect instantly with no delay, giving you immediate control over your spending.
• Increases are subject to a 24-hour cooling-off period to protect you from impulsive decisions.

Time-Out Feature

A time-out lets you step away from nan88 for a fixed period without permanently closing your account. Your balance is preserved throughout the time-out. This option suits players who want a structured break to reassess their habits or simply take a planned rest. Available time-out durations are:

• 24-hour time-out — a quick reset after a session you feel went longer than planned.
• 7-day time-out — one week away to gain perspective on your gaming habits.
• 30-day time-out — a full month to reset your relationship with gambling entirely.

During a time-out your account is fully suspended — no logins, no bets, no deposits. To activate a time-out, email [email protected] and we will apply it within two hours.

Self-Exclusion

Self-exclusion is the right choice for players who recognise that their gambling has become or is becoming a problem. When you request self-exclusion from nan88, your account is permanently closed for the duration of the exclusion period and you are blocked from opening any new account. nan88 treats every self-exclusion request as a matter of priority and processes it within two hours of receipt.

Self-exclusion periods available on nan88 are 6 months, 1 year, 3 years, or permanent. Once active, a self-exclusion cannot be reversed before the minimum period ends — this protection is intentional. To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request".

• All marketing communications from nan88 to your email are suspended immediately upon self-exclusion.
• Any account balance remaining at the time of self-exclusion will be refunded to your original payment method within 5 business days.
• Attempts to open a new account during the exclusion period will be refused automatically by nan88.

Recognising Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to notice — especially from within. nan88 encourages all players to check in with themselves honestly and regularly. The following warning signs are worth watching for:

• ⚠️Gambling more than you originally intended and finding it hard to stop once you have started.
• ⚠️Chasing losses by continuing to gamble in an attempt to recover money you have already lost.
• ⚠️Spending on gambling the money set aside for rent, food, bills, or other essential living costs.
• ⚠️Being dishonest with family, friends, or colleagues about how much time or money you spend gambling.
• ⚠️Feeling restless, irritable, or anxious when you are not gambling or when you try to cut down.
• ⚠️Using gambling to escape stress, loneliness, or difficult emotions rather than for enjoyment.

Tips for Safer Play

Good habits make gambling a more enjoyable activity over the long term. nan88 recommends the following practical guidelines for all Bangladesh players:

• Set a fixed entertainment budget before each session and never deposit more than that amount, regardless of results.
• Treat gambling as entertainment, not as a source of income — the house edge means long-term wins are not guaranteed.
• Take regular breaks — step away from the screen every 30 to 60 minutes and do something completely unrelated.
• Never gamble when you feel stressed, upset, or under the influence of alcohol — decisions made in those states are rarely good ones.
• Use nan88's session timer to set a personal play-time alert — when the alert fires, log out and do something else.
• Talk openly about your gambling with someone you trust — an outside perspective often helps you stay balanced.

Protecting Minors

If you share a device with children or younger family members, nan88 strongly recommends logging out after every session and enabling a device passcode or screen lock. Never share your account credentials with anyone, regardless of age. Protecting your login details is your responsibility as the account holder and is the first line of defence against underage access.

If you believe a minor has accessed the nan88 platform through your account or any other account, contact our support team immediately at [email protected]. We will investigate and take all necessary steps in line with our responsible gaming obligations and our commitment to the safety of young people across Bangladesh.